Frequently Asked Questions
Frequently Asked Questions
About Our Products
What exactly do I get when I purchase?
You'll receive instant digital download access to fully editable Canva templates, along with any additional resources mentioned in the product description (such as captions, hashtags or posting calendars, depending on the product).
Are these templates really editable?
Yes! All our templates are fully customisable in Canva. You can change text, colours, images, fonts and any other design elements to match your brand.
Do I need design experience to use these?
Not at all! Our templates are designed to be beginner-friendly. If you can use Canva's drag-and-drop editor, you can use our templates.
Technical Questions
Do I need a Canva account?
Yes, you'll need a free Canva account to edit the templates.
What file format are the templates?
Our templates are links that you can access and edit directly in your Canva account. You can then download your finished designs as PNG, JPG or PDF files.
Can I use these templates on mobile?
Yes! Canva works on both desktop and mobile devices, so you can edit your templates anywhere.
Usage & Licensing
Can I use these for client work?
Yes! You can use our templates to create content for your clients. However, you cannot resell or redistribute the templates themselves.
Can I use these templates multiple times?
Absolutely! Once you purchase, you can use the templates as many times as you like for your own business or client work.
What social media platforms are these for?
Our templates are optimised for Instagram, Facebook, and LinkedIn. The standard size (1080x1080px) works perfectly across all major platforms.
Delivery & Access
How quickly will I receive my templates?
Instantly! After purchase, you'll receive immediate access to download your templates via email and your account dashboard.
What if I don't receive my download link?
Check your spam folder first. If you still can't find it, contact us at [your email] and we'll resend it straight away.
Can I download the templates again later?
Yes! You can access your purchased templates anytime from your account dashboard.
Support
What if I need help using the templates?
Each product includes a step-by-step usage guide. If you need additional help, feel free to contact us and we'll assist you.
Do you offer refunds?
Due to the digital nature of our products, we don't offer refunds once you've accessed the download. However, if you experience any technical issues, please contact us and we'll help resolve them.
Still have questions?
Contact us at [your email] and we'll be happy to help!